Terms of Service

Welcome to Caventra. These Terms of Service govern your use of the Caventra website and your purchase of products from our store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Caventra

Caventra operates an online retail store offering accessories and related products to customers in Pakistan and supported international destinations.

Throughout these Terms, the terms “we,” “us,” “our,” and “Caventra” refer to Caventra.

Business Information

Business Name: Caventra

Business/Shop Address: Madni Colony Street No.13 Bahaal Nagar Pakistan

Email: info@caventra.store

For customer inquiries, complaints, orders, returns, refunds, and other matters, customers may contact Caventra using the email address provided above.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to:

• Violate any applicable law or regulation

• Attempt to gain unauthorized access to our website or systems

• Interfere with the security or operation of our website

• Submit false, misleading, or fraudulent information

• Use our website for any unlawful or unauthorized purpose

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device, display settings, lighting, or other factors.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

4. Product Availability

Product availability may change without notice.

In rare circumstances, an item may become unavailable after an order has been placed. If this occurs, we will contact you and may offer an appropriate solution, which may include a replacement, waiting for the item to become available, or a refund for the unavailable item.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once we have successfully processed the payment and confirmed the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, or other unusual circumstances.

If we cancel an order after payment has been received, we will provide an appropriate refund for the amount paid for the cancelled order.

6. Pricing and Payment

All product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice.

Applicable shipping charges, taxes, duties, or other charges will be displayed at checkout where applicable.

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Estimated delivery times are:

• Pakistan: generally 2–7 business days after processing

• International orders: generally 6–15 business days after processing

Delivery times are estimates only and are not guaranteed.

Delivery may be affected by customs clearance, weather, public holidays, courier delays, incorrect address information, high shipping volumes, or circumstances beyond our reasonable control.

For additional information, please refer to our Shipping Policy.

8. International Orders, Customs and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with applicable import requirements and regulations in their destination country.

9. Returns, Refunds and Replacements

Our returns and refunds are governed by our Refund & Return Policy.

If you receive a defective, damaged, incorrect, or otherwise problematic product, please contact Caventra before sending the product back.

Customers should not send products to a return address without first receiving return instructions from Caventra.

Where a return is required, we will provide the appropriate return instructions and return warehouse address.

For complete information regarding eligibility, return shipping costs, refunds, and replacements, please refer to our Refund & Return Policy.

10. Customer Information

You are responsible for providing accurate information when placing an order, including your name, email address, billing information, and shipping address.

Caventra is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

If you discover that you have provided incorrect information, please contact us as soon as possible.

11. Intellectual Property

All content on the Caventra website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Caventra unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other service providers.

These third-party services may have their own terms and privacy policies.

Caventra is not responsible for the policies, availability, or performance of third-party services beyond our reasonable control.

13. Website Availability

We make reasonable efforts to keep our website available and operating properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

14. Limitation of Liability

To the extent permitted by applicable law, Caventra will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with the revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms are governed by the applicable laws of Pakistan, except where mandatory consumer protection laws in the customer's jurisdiction provide otherwise.

Nothing in these Terms is intended to limit any mandatory rights or protections available to customers under applicable law.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Caventra
Email: info@caventra.store
Website: https://caventra.store