Refund & Return Policy

Thank you for shopping with Caventra.

We want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise problematic product, please contact us so we can review the issue and help you with an appropriate solution.

Return & Refund Eligibility

Customers may request a return or refund within 30 days of receiving their order.

To be eligible for a return, the product should generally be unused and in the same condition in which it was received, with its original packaging where applicable.

Some products may not be eligible for return or refund, including personalized or custom-made products, gift cards, and certain clearance or final-sale items, unless the product is defective, damaged, or the wrong item was sent.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or has another significant issue, please contact Caventra as soon as possible after receiving your order.

Please provide:

• Your order number

• A description of the problem

• Clear photos of the product

• Photos of the packaging, where applicable

We will review the information and determine the appropriate solution, which may include a replacement, refund, or return.

Customer Complaint Handling

At Caventra, we aim to resolve customer complaints fairly and efficiently.

If you have a complaint regarding your order, product, payment, shipping, return, refund, or any other service provided by Caventra, please contact us at:

Email: info@caventra.store

When submitting a complaint, please provide:

• Your full name

• Order number, if applicable

• A clear description of the complaint

• Relevant photos or supporting information, where applicable

We will review the complaint and the information provided and contact you regarding the appropriate resolution.

Depending on the nature of the complaint, the resolution may include clarification, replacement, refund, return instructions, or another appropriate solution in accordance with our applicable policies.

Customers should contact Caventra before sending products back or taking any other action related to a return.

If you are not satisfied with the initial response, you may reply to the same email and request that the matter be reviewed again.

We aim to handle customer complaints promptly and fairly.

Order Cancellation Policy

Customers may request cancellation of an order before the order has been shipped.

To request an order cancellation, please contact Caventra as soon as possible at:

Email: info@caventra.store

Please include your order number and the reason for the cancellation request.

Before Shipment

If the cancellation request is received and approved before the order has been shipped, the order will be cancelled and the amount paid for the cancelled order will be refunded to the original payment method.

Approved cancellation refunds are generally processed within 10 business days. The customer's bank or payment provider may require additional time to process and display the refund.

After Shipment

Once an order has been shipped, it generally cannot be cancelled.

If you no longer wish to keep an order after it has been shipped, you may request a return in accordance with our Refund & Return Policy. Any applicable return shipping costs will be determined according to that policy.

Cancellation Request Does Not Guarantee Cancellation

Submitting a cancellation request does not guarantee that the order can be cancelled.

If the order has already been processed or shipped before we receive the cancellation request, the cancellation may not be possible. In such cases, the applicable return and refund terms will apply.

Order Cancellation by Caventra

Caventra reserves the right to cancel an order where reasonably necessary, including situations involving product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or other circumstances that prevent us from fulfilling the order.

If Caventra cancels an order after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method.

Contact Us Before Returning a Product

If you need to return a product because it is defective, damaged, incorrect, or has another issue, please contact Caventra before sending the product back.

Please do not send any product to a return address without first receiving return instructions from Caventra.

After reviewing your request, we will provide the appropriate return instructions and, where a return is required, the return warehouse address.

Customers must use the return address provided by Caventra. We cannot guarantee a refund or replacement for products sent to an unauthorized or incorrect return address.

Return Shipping Costs

If a return is requested because the customer changed their mind, ordered the wrong item, no longer wants the product, or for another reason not caused by Caventra, the customer is responsible for the return shipping costs.

If the product is defective, damaged, incorrect, or the problem was caused by Caventra, Caventra will cover the reasonable return shipping costs where a return is required.

Original shipping charges are generally non-refundable unless the return is due to a defective, damaged, or incorrect product or otherwise required by applicable law.

Returns Due to Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days of receiving the product, subject to the return eligibility requirements above.

The customer is responsible for the return shipping cost in such cases.

Products should be returned in their original condition and packaging where applicable.

Refunds

Once your return or refund request has been approved, we will process the refund to the original payment method used for the purchase.

Approved refunds are generally processed within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and display the refunded amount in your account.

Refund Amount

If a refund is approved, the amount refunded will depend on the circumstances of the return.

Where applicable, original shipping charges may be non-refundable.

For returns caused by a defective, damaged, or incorrect product, Caventra will review the situation and provide an appropriate refund or replacement.

Replacements

Where appropriate, Caventra may offer a replacement instead of a refund.

If a replacement is approved, we will provide further instructions regarding the return of the original product, if a return is required.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products

• Gift cards

• Certain clearance or final-sale products

These exclusions do not apply where the product is defective, damaged, incorrect, or otherwise subject to a refund or replacement under applicable law.

International Orders

Customers placing international orders are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country, unless otherwise stated at checkout.

These charges are generally non-refundable by Caventra.

Return Conditions

Products returned to Caventra should be properly packaged to help prevent damage during return shipping.

Customers are responsible for ensuring that returned products are securely packaged and sent using an appropriate shipping service.

Where applicable, customers should retain proof of shipment until the return has been received and processed.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, first check with your bank or payment provider, as processing times may vary.

If you still have not received your refund after allowing reasonable processing time, please contact us at info@caventra.store.

Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return or refund, please contact us:

Caventra
Email: info@caventra.store
Website: https://caventra.store