Shipping Policy

Thank you for shopping with Caventra.

We ship orders within Pakistan and to supported international destinations, including the United States, Canada, and other countries where shipping is available.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, we will notify you by email.

Shipping Time

Orders Within Pakistan

Estimated delivery time for orders within Pakistan is generally 2–7 business days after the order has been processed.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

International Orders

Estimated delivery time for international orders is generally 6–15 business days after the order has been processed.

Most international customers receive their orders within approximately 10 business days, although delivery times may vary depending on the destination, customs clearance, and local courier services.

Please note that all delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping charges vary depending on the destination and the shipping option available for your order.

The applicable shipping charge will be clearly displayed at checkout before you complete your payment.

Multiple Item Orders

If your order contains multiple items, they may be shipped separately from different warehouses or fulfillment locations.

You may receive separate tracking numbers, and items from the same order may arrive on different dates.

Product Availability

In rare cases, an item may become unavailable after your order has been placed.

If this happens, we will contact you to offer an appropriate solution, which may include a replacement, waiting for the item to be restocked, or receiving a full refund for the unavailable item.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may take 24–72 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country's customs authorities.

Any such customs duties, import taxes, VAT, or other charges are the responsibility of the customer and are not included in the product price or shipping charge unless otherwise stated at checkout.

Customers are responsible for complying with applicable import requirements in their destination country.

Shipping Delays

Although we strive to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to:

• Customs inspections or clearance

• Weather conditions

• Public holidays

• Courier service delays

• Incorrect or incomplete shipping information

• High shipping volumes

• Other circumstances beyond our reasonable control

Such delays do not automatically qualify an order for a refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the shipping address or issue a refund or replacement if the package cannot be delivered because of an incorrect or incomplete address.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.

If you still need assistance, please contact us at info@caventra.store and we will do our best to help investigate the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Caventra
Email: info@caventra.store
Website: https://caventra.store